Remotes can be vital in someone’s stairlift experience for many reasons such as sharing a stairlift or ensuring they are on a charge point. Being a disability aid, remotes give that extra security to the end user. With ever enhancing technology, interferences can occur from unexpected sources. The development of wireless features on appliances that use infrared or radio frequency is increasing at an impressive rate. Expanding your knowledge of our controls will save you time and money, taking your customer service to the next level.
Infrared comes as the cost effective option for the stairlift and less likely to experience interference. All heat we encounter contains infrared and because of this, direct sunlight can affect the performance of the stairlift’s infrared remote control. Low energy lightbulbs can flicker at a rate that we don’t even notice. Due to this flickering they can also interfere with the use of a stairlift remote control. Infrared is a very popular wavelength and is used for many controls for other devices, such as a television control as well as some features on stereos or radios. To swap your stairlift to the infrared remotes you will need to purchase 2 Infrared Remotes (Spares Guide Part No Y000045).
Radio frequency can be used on both products no matter what the rail configuration happens to be. With many options for channel settings, radio frequency has a broader choice and longer range than infrared although more products can interfere with it. Here are the usual causes of: interference to be aware of smart meters, wireless smoke alarms, remote operated garage/gate, drones, remote control toys, plug in door bells and other Platinum Stairlifts in close proximity. Swapping from Infrared to Radio is simple, all you will need is a Radio Receiver PCB (Spares Guide Part No C000005) and 2 Radio Remotes (Spares Guide Part No B000251).
We hope this strengthens your knowledge of the benefits and interferences of the two types of remotes available, enabling you to save time and help your customers. This puts the control back into your hands and reduces the chance of needing a revisit.